Collectors
Contact ShellBidder Questions about a specimen, order, payment or shipment? We’re here to help.
If you need assistance with a specimen listing, an existing order, shipping, tracking or general information about ShellBidder, please contact us using the form below.
Email General enquiries
info@shellbidder.com Please include your order number when contacting us about an existing purchase.
Specimen Enquiries If you have a question about a specific specimen, please include the listing number, scientific name or listing link whenever possible.
This helps us identify the specimen and respond more accurately.
Order & Shipping Support For questions about an existing order, please provide:
Order number Customer name Tracking number, if available A brief description of the issue For damaged parcels, please also include clear photographs of the outer package, internal packaging, specimen and shipping label.
Response Time We aim to respond to enquiries as soon as possible. Response times may vary depending on the nature of the request and time zone differences.